Privacy Policy | Tech Nexus Academy LMS & P/Website

Effective Date: 30 October 2026
Last Updated: 30 October 2026
Applicable Jurisdiction: Republic of South Africa

1. INTRODUCTION

Tech Nexus Academy ("the Academy", "we", "our" or "us") is committed to protecting the privacy, confidentiality and personal information of learners, students, trainees, instructors, trainers, applicants, corporate clients and visitors.

This Privacy Policy explains how we collect, use, process, store, protect and disclose personal information when individuals:

Visit our website.
Register for training programmes or courses.
Participate in classroom, practical, instructor-led or online training.
Access our Learning Management System (LMS).
Use the Learner Portal or other educational software.
Submit applications, enquiries or registration forms.
Participate in assessments, examinations and educational activities.
Communicate with our administration, instructors or support personnel.

We are committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

2. ABOUT TECH NEXUS ACADEMY

Tech Nexus Academy is an independent educational and training institution providing learning opportunities, professional development and skills-based training.

The Academy is responsible for its educational programmes, training activities, learner administration and academic operations.

Its services may include:

Professional and skills development training.
Technology and digital skills training.
Educational courses and learning programmes.
Instructor-led training and workshops.
Online and blended learning.
Practical exercises and learning activities.
Assignments, assessments and examinations.
Learner performance monitoring.
Training attendance and participation management.
Certificates and course completion records.
Corporate and group training.

The Academy uses digital systems and educational software to support its learning and administrative activities.

Important distinction regarding technology services:

Tech Nexus Academy independently manages its educational and training operations.

EAZYAFRICA (PTY) LTD is an independent IT and technology service provider appointed to develop, maintain and manage the Academy's website, Learning Management System and related educational software.

EazyAfrica does not operate the Academy's training business or provide its educational programmes. Its responsibilities relate to the technical systems supporting the Academy.

3. INFORMATION TECHNOLOGY SERVICE PROVIDER

The Academy works with the following technology service provider:

EAZYAFRICA (PTY) LTD

Company Registration Number: 2026/375401/07
Website: https://eazyafrica.co.za

EazyAfrica provides technology-related services, which may include:

Website design and development.
Learning Management System development.
Learner Portal and Admin Portal development.
Educational software development and maintenance.
Software hosting and technical infrastructure management, where contracted.
Platform security and maintenance.
Technical troubleshooting and support.
Software updates and system improvements.
Database and system maintenance, where authorised.

EazyAfrica acts as a technology service provider and, where it processes personal information on behalf of Tech Nexus Academy, will be treated as an operator under POPIA.

EazyAfrica is not the educational institution, training provider or academic authority of Tech Nexus Academy.

Where EazyAfrica has authorised access to personal information for technical purposes, it must handle that information confidentially, securely and only for authorised purposes.

4. PERSONAL INFORMATION WE COLLECT

Depending on the services used, the Academy may collect the following categories of personal information.

4.1 Personal and Identification Information

Full names and surnames.
Date of birth, where required.
Contact information.
Email addresses.
Residential or postal addresses, where necessary.
Identification or passport information, where legally required.
Profile photographs, where voluntarily provided.

4.2 Learner and Student Information

Learner registration details.
Student or learner identification numbers.
Course and programme enrolments.
Training history.
Attendance records.
Academic progress.
Assignment submissions.
Assessment results and examination marks.
Certificates and qualifications.
Course completion information.
Learner communications and feedback.

4.3 Training Information

Training applications and registrations.
Selected training programmes.
Training schedules.
Workshop attendance.
Practical training records.
Assessment and competency results.
Training completion records.
Relevant professional or employment information.
Employer or sponsoring organisation details, where applicable.

4.4 Technical Information

When individuals use our website or digital learning systems, technical information may be collected, including:

IP addresses.
Browser information.
Device information.
Operating system details.
Login timestamps.
Platform activity.
Security and access logs.
Session information.
Website usage information.

5. HOW WE USE PERSONAL INFORMATION

The Academy processes personal information for legitimate educational, training, administrative and operational purposes.

These purposes include:

5.1 Training Administration

Processing training applications.
Registering learners and trainees.
Managing training schedules.
Coordinating instructors and facilitators.
Managing classroom and practical training sessions.
Recording attendance and participation.
Communicating training arrangements.

5.2 Educational Services

Providing course materials.
Delivering online and classroom learning.
Managing assignments and coursework.
Conducting assessments and examinations.
Monitoring learner progress.
Evaluating academic performance.
Issuing certificates and completion records.

5.3 Learning Management System

Creating and maintaining learner accounts.
Providing access to learning resources.
Managing course enrolments.
Supporting communication between learners and instructors.
Managing academic records.
Maintaining platform functionality.
Providing technical assistance.

5.4 Administration and Communication

Responding to enquiries.
Sending registration confirmations.
Communicating course announcements.
Providing academic updates.
Sending administrative notifications.
Managing complaints and support requests.
Maintaining institutional records.

6. TRAINING PROGRAMMES AND LEARNER RECORDS

The Academy recognises that training information and academic records are confidential.

Personal information collected during training activities may be used to:

Confirm learner registration.
Verify attendance.
Monitor participation.
Evaluate practical and theoretical performance.
Record assessment outcomes.
Track programme completion.
Prepare training reports.
Generate certificates and academic documentation.

Where training is sponsored or arranged by an employer or organisation, relevant learner information may be shared with that organisation where there is an appropriate lawful basis.

Academic records must only be accessible to authorised individuals.

7. TECHNOLOGY SERVICES AND THIRD-PARTY PROCESSING

The Academy uses software and digital infrastructure developed, maintained or supported by EazyAfrica.

This may include the Academy's website, Learning Management System, Learner Portal, Admin Portal and associated educational software.

Where necessary for the delivery and maintenance of these services, EazyAfrica may have authorised access to certain personal information.

Such access may be necessary for:

Technical troubleshooting.
Software maintenance.
Database management.
Platform security.
System updates.
User account functionality.
System backups, where applicable.
Resolving technical problems.
Maintaining the availability and performance of educational software.

EazyAfrica may not use learner information for its own unrelated commercial or marketing purposes.

Where EazyAfrica processes personal information on behalf of the Academy, the parties must maintain an appropriate written operator arrangement in accordance with POPIA.

This arrangement must address confidentiality, security safeguards, authorised processing, breach reporting and the handling of personal information.

8. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

The Academy does not sell, rent or trade learners' personal information.

Personal information may be shared where reasonably necessary for legitimate educational, administrative, operational or legal purposes.

This may involve:

Authorised instructors and trainers.
Academic and administrative personnel.
EazyAfrica, for authorised IT and technology services.
Approved training partners.
Employers or organisations sponsoring training.
Technology and hosting providers.
Approved software providers.
Payment service providers, where applicable.
Government authorities where legally required.

Third parties processing personal information on behalf of the Academy must be subject to appropriate confidentiality and data protection safeguards.

9. PHOTOGRAPHS, VIDEO AND TRAINING RECORDINGS

During certain training programmes, workshops, events or educational activities, photographs, video recordings or audio recordings may be taken.

These recordings may be used for:

Training documentation.
Educational purposes.
Internal reporting.
Quality assurance.
Institutional records.
Marketing and promotional activities.

Where identifiable photographs or recordings are intended for public promotional or marketing use, the Academy will obtain the necessary consent or establish another appropriate lawful basis.

Individuals may raise concerns about the use of their photographs or recordings through the Academy's official contact channels.

10. MARKETING AND COMMUNICATIONS

The Academy may communicate with learners, prospective learners and other interested individuals about:

New training programmes.
Upcoming courses.
Registration opportunities.
Educational announcements.
Training events.
Academy updates.
Relevant educational opportunities.

Where marketing communications require consent under applicable law, the Academy will obtain the necessary consent.

Individuals may unsubscribe from promotional communications at any time.

Essential educational and administrative communications may continue where necessary to provide the Academy's services.

11. CHILDREN AND MINORS

Where the Academy collects or processes personal information belonging to children under the age of 18, additional protections will apply.

The Academy will obtain consent from a competent person, such as a parent or legal guardian, where required under POPIA.

Reasonable steps will be taken to protect children's personal information and restrict access to authorised individuals.

12. DATA STORAGE AND RETENTION

Personal information may be stored electronically in the Academy's learning platform, databases, secure hosting environments and approved third-party systems.

The Academy determines the educational and administrative purposes for which learner information is retained.

EazyAfrica may provide technical storage, hosting, database maintenance or backup services where these form part of its contracted IT responsibilities.

Personal information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements.

When information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it, subject to applicable legal obligations.

13. INFORMATION SECURITY

The Academy and its authorised technology service providers take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.
Accidental loss.
Destruction.
Unlawful processing.
Unauthorised disclosure.
Alteration or misuse.

Security measures may include:

Secure account authentication.
Password protection.
Role-based access controls.
Restricted administrative permissions.
Security monitoring.
Appropriate data backup procedures.
Confidentiality requirements.
Platform maintenance and security updates.

EazyAfrica is responsible for implementing appropriate technical safeguards within the scope of its IT responsibilities and authorised access.

The Academy remains responsible for ensuring that its overall processing of learner information complies with applicable privacy legislation.

No electronic system or internet transmission can be guaranteed to be completely secure.

14. DATA BREACHES AND SECURITY INCIDENTS

Any suspected or confirmed security incident involving personal information must be addressed promptly.

Where EazyAfrica becomes aware of a security compromise affecting personal information processed on behalf of the Academy, it must notify the Academy without undue delay and provide reasonable assistance with investigating and addressing the incident.

The Academy will coordinate the appropriate response and notify the Information Regulator and affected data subjects where required by POPIA.

15. COOKIES AND WEBSITE TECHNOLOGIES

The Academy's website and digital learning platform may use cookies and similar technologies to:

Maintain login sessions.
Support account authentication.
Remember user preferences.
Improve website functionality.
Monitor website performance.
Analyse platform usage.
Support security measures.

Users may manage cookies through their browser settings. Disabling certain cookies may affect platform functionality.

16. INTERNATIONAL DATA PROCESSING

Certain technology, hosting, software or cloud service providers may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, the Academy will take reasonable steps to ensure compliance with POPIA's international transfer requirements.

17. YOUR RIGHTS UNDER POPIA

Subject to applicable legislation, individuals may have the right to:

Know whether the Academy holds their personal information.
Request access to their personal information.
Request correction of inaccurate or incomplete information.
Request deletion where legally permissible.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Object to direct marketing.
Request information about how their personal information is processed.
Lodge a complaint with the Information Regulator of South Africa.

Privacy requests should be directed to the Academy through its official contact channels.

18. THIRD-PARTY WEBSITES AND SERVICES

The Academy's website and learning platform may contain links to external websites, applications or educational resources.

These services may operate under their own privacy policies and data protection practices.

The Academy is not responsible for the independent privacy practices of external websites.

19. CONFIDENTIALITY AND USER RESPONSIBILITIES

All learners, instructors, trainers and authorised platform users are expected to respect the confidentiality of personal and academic information.

Users must not:

Share another learner's personal information without authorisation.
Distribute confidential training materials unlawfully.
Access another person's account.
Share login credentials.
Disclose private assessment results.
Copy or distribute restricted academic records.
Use the platform to collect or misuse personal information.

Suspected privacy violations should be reported to the Academy.

20. CHANGES TO THIS PRIVACY POLICY

The Academy may amend or update this Privacy Policy when necessary to reflect:

Changes in applicable legislation.
New training services.
Changes to the learning platform.
New technologies.
Changes in data processing practices.
Improvements to privacy and security procedures.

The latest version will be published on the official Academy website or learning platform.

21. CONTACT DETAILS AND PRIVACY ENQUIRIES

For privacy-related questions, requests, complaints or concerns, please contact:

TECH NEXUS ACADEMY

Educational and Training Provider
Country of Operation: South Africa

Official Website:
https://technexusacademy.co.za/

Information Officer: To be confirmed
Privacy Enquiries Email: To be confirmed

EazyAfrica provides technical support and software services. General learner privacy requests and academic information requests should be directed to Tech Nexus Academy.

22. INFORMATION REGULATOR OF SOUTH AFRICA

Individuals who believe their personal information has been processed unlawfully may lodge a complaint with the Information Regulator of South Africa.

Website: https://inforegulator.org.za/

The Information Regulator oversees compliance with South Africa's data protection legislation.

23. ACKNOWLEDGEMENT

By registering, enrolling in training, accessing the Academy's digital learning platform or using its educational services, individuals acknowledge that they have been provided with access to this Privacy Policy.

Where consent is required by law, it will be requested separately and appropriately.

Nothing in this Privacy Policy removes or limits any rights individuals have under applicable data protection legislation.

TECH NEXUS ACADEMY

Empowering Knowledge. Building Skills. Developing Futures.